Nurse Managers…
Does this To-Do List sound familiar?
- Create and manage the budget while lowering expenses.
- Hire new staff, improve employee morale, conduct performance appraisals, and discipline staff
- Improve patient safety and satisfaction, decrease errors, and eliminate “never” events
- Stay on top of clinical advances
- Learn new technology
- Do it all with 24-hour accountability
As a nurse manager sandwiched between frontline nurses and executive management, your job isn’t easy. The Nurse Manager’s Guide to Hiring, Firing & Inspiring by Vicki Hess, RN, MS, CSP, is loaded with:
- Tools, steps, stories, and engaging models to streamline your to-do list
- Real world ideas for overcoming real world challenges
- Proven strategies for hiring the right person for the right job
- Simple techniques inspiring current staff members
“I’m a new manager, and the book was a wonderful tool in interviewing for my Assistant Unit Manger. The interview panel loved the structured questions, and being able to rate the answers. I’ve already recommended the book to my co-workers. Thank you so much for the great resource!”
Tina Biberdorf, RN,BSN,CCRN
Critical Care and Step-down Unit Manager
San Juan Regional Medical Center
Increase your department’s productivity and decrease your stress…click here to order your copy now.
Timesaver Tools
Looking for specific ideas for increasing your productivity and decreasing your stress? Click here to access one of the 24 Timesaver Tools from the book!
More Tools and Tips
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Executives Share Their Thoughts…
“Nurse leaders have the toughest job in the world. In the midst of countless other responsibilities they must hire the right people, get them engaged and aligned, and move low performers up or out. Vicki Hess understands that when leaders get this part of the job right, many other problems resolve themselves. Her book makes their lives easier. The Nurse Managers Guide to Hiring, Firing & Inspiring lays out a practical, workable system for building the kind of team that gets excellent results – over and over again.”
Quint Studer, CEO of Studer Group
Author of Straight A Leadership: Alignment, Action, Accountability.
“Vicki Hess has nailed it when it comes to dealing with people. She makes hiring and developing a top notch staff, one of the most daunting challenges for any nurse manager, look easy. Clearly a firm believer in getting it right from the beginning, she provides clear steps to hiring without a hitch, followed by a healthy dose of on boarding, coaching and development, open communication, and relationship building. And when saying good-bye is a reality, she brings maturity and dignity to the process. You will be growing your staff with the attention and pride you would give to a finely tended garden. The ultimate self-help guide to those who work best when they work effectively through others.”
Nancy M. Valentine, RN, PhD, MPH, FAAN, FNAP
Senior Vice President and Chief Nursing Officer
Main Line Health, Bryn Mawr, Pennsylvania
“At long last a practical, down to earth, step-by-step guide to hiring and keeping top talent. Not only will Hess’s book enhance any manager’s practice, it has the potential to positively impact the entire nursing management culture. A must read for managers at every level.”
Jeanette Ives Erickson, RN, MS, FAAN
Senior Vice President for Patient Care Services and Chief Nurse Executive
Massachusetts General Hospital, Boston, Massachusetts
To order your book now just click here.
“Chief nursing officers understand that the nurse manager is vital to the success of the nursing division and thus the organization overall. The unit focus, morale, attitude, commitment, teamwork, and patient outcomes will flow from the skills and leadership of the nurse manager. Vicki Hess’ book provides a practical and readable roadmap for ensuring any nurse manager has the knowledge and tools to create a work environment that will attract and retain quality bedside leaders—a Magnet work environment. Enjoy and embrace the pearls of wisdom.”
Beth Houser, RN, DNSc, FNP, NEA-BC
Chief Nursing Officer
Baylor Regional Medical Center, Grapevine, Texas
Co-author, Pivotal Moments in Nursing, volumes I and II and Words of Wisdom From Pivotal Nurse Leaders
“Some of the most important work that successful nurse managers do involves getting the right people on the team, inspiring them to great achievements, and working constructively with the people who are not able to achieve stated goals. The Nurse Manager’s Guide to Hiring, Firing & Inspiring offers excellent content and concrete how-to advice that is readily applicable to the work of every nurse manager. Vicki Hess has made a difficult role more clear and understandable for the new as well as the experienced with this lively and instructive guide. This is a book that should be on every nurse manager’s shelf.”
Karlene M. Kerfoot, PhD, RN, NEA-BC, FAAN
Vice President and Chief Clinical Officer
Aurora Health Care, Milwaukee, Wisconsin
To order your book now just click here.
About the Author
Vicki Hess, RN, MS, Certified Speaking Professional, is the founder and principal of Catalyst Consulting, LLC. A skilled Escape Artist, she helps people escape from Professional Prison and provides a passport to Professional Paradise. Vicki is passionate about working with forward-thinking organizations to develop fully engaged employees and leaders, who in turn deliver remarkable business results.
A highly-regarded speaker, author, facilitator and consultant, Vicki is an expert in employee engagement, team dynamics, and workforce and leadership development, with more than 25 years of hands-on business experience. Prior to starting her company in 2001, she was responsible for non-clinical employee training, team building, customer service and leadership development for 6,000 employees at LifeBridge Health. Earlier in her career, Vicki was in major account sales for Xerox Corporation and managed a training department for a major computer retailer. A registered nurse, she also has more than a decade of experience in the healthcare industry.
Vicki is a Certified Speaking Professional (CSP), the speaking profession’s international standard for platform skill. (Fewer than 10 percent of all members of the National Speakers Association (NSA) have completed the five-year process for CSP designation). She holds a Master’s Degree in Human Resource Development for Towson University and was a adjunct professor at The Johns Hopkins University Graduate School of Business for five years, Teaching “Principles of Training and Development.”
Vicki’s professional experiences and original workplace research led her to develop her proprietary Professional Paradise™ concept and proven SHIFT™ methodology for permanently changing unproductive thought patterns, actions and habits. When life threw her a sucker punch in 2008 and she was diagnosed with stage one of ovarian cancer, she used her own strategies and techniques to prove that we can shift and find authentic joy at work and in life, no matter what comes our way. (After surgery and chemotherapy, Vicki’s prognosis is now excellent.)
Vicki is the author of SHIFT to Professional Paradise: 5 Steps to Less Stress, More Energy & Remarkable Results at Work (Cornerstone Leadership Institute 2008) and the 28-Day Diary Series – collection of innovative workbooks which transform readers through long-term habit change. She is also a regular contributor to the Baltimore Business Journal.
Vicki’s husband, two almost grown sons and dog Gabby are the source of much of her joy and humor. To learn more about how Vicki can lead you, your team and your organization to Professional Paradise, call 410.560.7212 or click here to visit her healthcare website.
