Staff Programs

Even before the COVID-19 pandemic, healthcare organizations were experiencing lower than usual levels of engagement and higher than usual levels of turnover. During these challenging times, all team members – whether they are clinical or in an ancillary role – need extra support when it comes to managing stress, burnout & trauma. You just can’t wait to see how things end up, you need to tackle low engagement now!

I’m here to help. Whether your employees or members need a boost to reconnect with what’s important in their work/life or you want to have a productive conversation about their role in employee engagement, these programs make a difference.

SHIFT to Professional Paradise in Stormy & Uncertain Times
Stress, Burnout & Trauma: Picking Up the Pieces After a Pandemic
Postcards from Professional Paradise: Celebrating YOU – the Healthcare HEROES
Becoming a Champion of Change: Your Checklist for Success

This sampling of staff programs (offered virtually or in-person) is just the beginning of how I work with those in a front‐line role to create a climate of engagement, no matter what is happening around them.

SHIFT to Professional Paradise in Stormy & Uncertain Times

Does finding “Professional Paradise” at work feel like an oxymoron given all that we’ve recently experienced? Healthcare professionals from all disciplines are experiencing more stress and burnout than ever before. In this informational and uplifting program, Vicki shares proven tools for becoming the Chief Paradise Officer™ of your job, no matter what is happening around you.

An author, registered nurse and Certified Trauma Professional, Vicki provides real-world, easy to remember strategies for focusing on what’s within our control. Participants discover new beliefs and mindsets that promise to drive positive actions and joyful and resilient outcomes.

This is not your typical workshop…healthcare leaders and staff walk away empowered to create sustainable change so that they’re healthier, happier and more connected to what matters most.

After participating in this virtual or in-person program you’ll be able to:

Describe what makes you feel satisfied, energized & productive at work (AKA – what matters most).
Explain the shared elements for responsibility when it comes to finding & choosing joy.
Demonstrate a 5-step process to decrease stress and burnout.

Stress, Burnout & Trauma: Picking Up the Pieces After a Pandemic

Nurses and other caregivers are struggling. Some employees are overworked and exhausted while others are feeling undervalued and neglected. Levels of stress and burnout are exceeding those we’ve seen in the past. The stakes are higher than ever as organizations grapple with financial challenges and fear. During this interactive, engaging program, team members learn counterintuitive ideas for sustaining their own engagement and finding joy in work (again).

A Certified Trauma Professional, author and nurse, Vicki Hess brings a fresh perspective to the management of stress, trauma and burnout. Using concepts from her new book, SHIFT to Professional Paradise in Stormy & Uncertain Times, she shares out-of-the-box ideas for leaders to use to help pick up the pieces and move forward. Participants walk away with practical, proven tools to support their team now and in the future.

At the end of this session, healthcare leaders are able to:

Define the differences between stress, burnout & trauma.
List proven ways to manage acute and systemic stress.
Tap into their own empathy to support & appreciate themselves and others.

Postcards from Professional Paradise: Celebrating YOU – the Healthcare HEROES

Last year was the Year of the Nurse and the recognition & celebration continues in 2021! Resources are slim, staffing is a struggle and folks are exhausted. Focusing on WC² – “What Can We Control” allows stressed and tired healthcare team members to feel more empowered and less of a victim. During this program, Vicki shares 6 tangible strategies for staying on track as we move to the next phase of the pandemic.

Those who attend this program are able to:

Connect with their own Professional Paradise.
Decrease stress.
Celebrate their contributions as nursing HEROES.

Becoming a Champion of Change: Your Checklist for Success

Working in healthcare can be the best job in the world…until it’s not. Today’s healthcare environment is volatile and change and uncertainty continue to roll in. Your job includes doing more with less; handling the crisis of the day; living with uncertainty; evolving technology; an increased focus on productivity; getting patients and their families engaged; getting along with other team members; rapidly changing regulations and the list goes on. You’re so busy keeping up…how can you possibly stay connected to your initial commitment to producing innovative high-quality care with a positive attitude?

Pull out your Checklist for Success. Using concepts from her recently released book, SHIFT to Professional Paradise in Stormy & Uncertain Times, Vicki shares insights to transform the way you work. You will learn how to bounce back when hit with challenges. You’ll get evidence-based tools and techniques for raising the bar on your own positive experiences at work. You will feel re-energized and ready to work with purpose and passion.

At the end of the program, you will be able to:

Role model a state of high engagement – with several specific ideas for re‐energizing yourself.
Identify beliefs and minds that are holding you back from full engagement.
Demonstrate a proven, 5‐step, process for transforming workplace challenges into positive outcomes.

“We invited Vicki Hess to present her "Professional Paradise" program to our nursing leaders at our holiday gathering. It was a great day! The leaders who participated felt it was uplifting and they really appreciated it. The whole process of working together went well. Vicki was flexible and worked with us to meet our needs. We highly recommend Vicki’s work.”

Samantha Sarris, Manager, Nursing Administration, Rush University Medical Center

Thriving in a “Do More With Less” World: 5 Steps to Less Stress, More Energy & Remarkable Results at Work

Are you dealing with the challenges of having to “do more with less”? Who isn’t? Unfortunately, this is the way of the world in healthcare these days and it doesn’t look like things are going to let up any time soon. During this session, you will learn five steps to manage the rampant change and be able to gracefully do more with less. You will leave with proven ideas and strategies for being resilient at work – especially in the face of change.

Through humor, storytelling and a translational approach to current research, you will receive solid take-away tools for use the minute you return to work. You will actively participate in facilitated dialogue, interactive exercises and active problem-solving. You’ll receive helpful follow-up to keep the learning going.

At the end of this interactive & engaging program, you will be able to:

Create your own “Professional Paradise” – no matter what is happening around you – with several specific ideas for re-energizing yourself.
Identify beliefs and mindsets that are negatively impacting your stress levels.
Demonstrate a proven, 5-step, process for transforming workplace challenges into positive outcomes.

To schedule a complimentary call to talk about your engagement challenges, please

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