About Vicki Hess

I guide healthcare professionals like you who want to create an environment where employees are engaged, customers are satisfied, and goals are achieved.

My views on patient & employee engagement are evidence‐based, relatable and real world. Organizations that implement my ideas experience increased productivity, safety, quality, retention, patient satisfaction, creativity and more.

As a nurse, keynote speaker, trainer, consultant and author of 4 books; my goal is to inspire healthcare leaders and staff to take action by sharing high impact, easy to implement ideas that transform the way people work. As a cancer survivor and victim of a surgical mistake I bring the voice of the patient into my programs.

“Vicki Hess presented a half day program at our Management Rally. She and her team were very organized, thoughtful, and prepared, so that when Vicki presented she was able to zero in on some challenges unique to our industry and company. All of the leaders… felt like they had gone to other trainings about engagement before, but Vicki’s training provided the tools and follow up that could make a difference. They loved the idea of creating shared responsibility for engagement with their teams.”

– Karen Shollenberger, Vice President Human Resources, Benchmark Human Services

I earned a BS (Nursing) from the University of Florida and a Master’s Degree in Human Resource Development from Towson University. I was an adjunct professor at Johns Hopkins University Graduate School of Business for five years.

I am proud to be one of 250 women in the world to have earned the Certified Speaking Professional (CSP) designation…the speaking profession’s international standard for platform skill. I have been voted a TOP 5 Healthcare Speaker 4 years in a row by Speaking.com and have been recognized as a TOP 25 Speaker overall.

I am the author/creator of:

  • 6 Shortcuts to Employee Engagement: Lead & Succeed in a Do‐More‐with‐Less World (Business Edition & Healthcare Edition)
  • SHIFT to Professional Paradise: 5 Steps to Less Stress, More Energy & Remarkable Results at Work
  • The Nurse Manager’s Guide to Hiring, Firing & Inspiring (Sigma Theta Tau International)
  • 28‐Day Professional Paradise e-Diary
  • Engagement Excelerator™ Virtual Coaching Program

I have written for AONE Nurse Leader, American Nurse Today, Hospital & Health Network, Becker’s Hospital Review, NurseTogether.com and the Baltimore Business Journal. I also write a blog on an on-going basis.

Let’s work together soon.
To learn more or start a conversation, please email me now.

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“Vicki Hess presented a full day program on employee engagement at our state-wide Leadership Conference. Almost 400 healthcare leaders and students attended and the feedback has been great. The participants found the program very engaging and the ideas were helpful, meaningful and useful. The ideas were easy to understand and easy to follow through on. One CNO reported that her leaders were able to look at engagement differently and how helpful that was. We hope to invite Vicki back to speak at future conferences.”

– Mary Ann Allen, MSN, RN-BC, Coordinator, Center for Health Professions Life Long Learning, College of Nursing and Health Professions, University of Southern Indiana