About Vicki Hess
I guide healthcare professionals like you who want to create an environment where employees are engaged, customers are satisfied, and goals are achieved.
My views on patient & employee engagement are evidence‐based, relatable and real world. Organizations that implement my ideas experience increased productivity, safety, quality, retention, patient satisfaction, creativity and more.
As a nurse, keynote speaker, trainer, consultant and author of 4 books; my goal is to inspire healthcare leaders and staff to take action by sharing high impact, easy to implement ideas that transform the way people work. As a cancer survivor and victim of a surgical mistake I bring the voice of the patient into my programs.