What Clients Say

We were kicking off a new year of action plans after our employee engagement survey, and needed to begin our process with an approach that our managers would respect, and also equip them with meaningful tools to move forward. Vicki’s medical background is perfect to build credibility, her approach is fun and professional, and her presentation and toolkit helped our managers to engage the staff around action plans that were meaningful and helpful to their units.  We look forward to improving our already strong scores next year! Thanks, Vicki!

Mark F. Ostrowski, MSW, Director of Learning and Organizational Development,
Greater Baltimore Medical Center

“Vicki has now keynoted twice at the OR Manager Conference. Each time, she has brought relevant, timely, and relatable information to our attendees. Not only is Vicki a pleasure to work with, but she conveys her message in a fun and thought-provoking way that truly “hits home.” In response to her presentation on engagement, attendees quoted:

‘Loved the takeaways and emphasis on the organization, leaders, and individuals.’
‘Excellent! Loved Vicki’s presentation style.’
‘Great, introspective topic.’
‘Rings so true!’

Vicki certainly has the “wow” factor and would be a great addition to any healthcare leadership program.”

Taylor Shaw, Conference Program Manager

At Evangelical Community Hospital, we found the Engagement Excelerator Virtual Coaching Program to be just the right resource to help our management team step up its engagement focus heading into our biannual engagement survey period. The thought-provoking and action-oriented weekly emails kept engagement top of mind amidst the busyness of healthcare. We saw our organization wide engagement results increase almost 6 percentage points and we know that Vicki’s virtual coaching helped fuel that positive “excel”eration!

Rachel Smith, MPA, SHRM-SCP, AVP, Human Resources & Organizational Development

Vicki Hess was a great choice for our Med Surg Directors dinner keynote. She took the time to contact our Advisory Board members before the talk to customize it for our audience and that came through in her presentation. It went great! Vicki focused specifically on our directors and they left with tangible ideas for being more engaged themselves. We were also pleased with the customized copies of Vicki’s book, SHIFT to Professional Paradise. Having our logo on the cover and the “Foreword” by our System Chief Nursing Officer made the book even more meaningful to the directors. We look forward to working with Vicki again.

Sammie S Mosier RN, BSN, MA, NE-BC, CMSRN, BC; AVP,  Nursing Practice Clinical Services Group

The feedback from Vicki’s half-day program on employee engagement has been great. Our leaders were happy that Vicki shared tools and ideas for them to incorporate into their everyday routines to improve engagement. Her ideas can be added to the strategies that are already in place so there is no conflicting information. With so much to do, and never enough time, this is just what our leadership group needed. There were two options for follow-up which will also help keep the concepts front of mind for the first month following the training. We are already talking about bringing Vicki back to work with other leaders.

Deborah G. Page, SPHR
Chief Human Resources Officer

We’ve gotten nothing but really, really positive feedback about Vicki Hess’s leadership workshop about employee engagement. The team leaders and unit council chairs who attended found the information very beneficial. Everyone filled out an Action Plan that we are using internally to promote accountability and follow through. I know from using Vicki’s tools in the past that her ideas work. The engagement on my team increased and that’s why we invited her to work with our formal and informal leaders. The session was a success and now we are starting the Engagement Excelerator Virtual Coaching Program to keep the momentum going for the next 12 months.

Christie Gray, MS, CNS, RN, NEA-BC
Vice President of Operations and Chief Nursing Officer

We invited Vicki Hess to speak to our Human Resources team of 300. She took the time before her presentation to research our organization and it showed as she shared one relevant example after another. She and her team make coordination and preparation very easy. We look forward to working with Vicki again in the future.

Jamie Lodermeier, MBA, Sr. Advisor | Project Consultant, Office of Sr. Vice President & Chief People Officer

Vicki presented at our Pathways to Leadership conference and close to 500 current and emerging leaders participated in one of two full-day sessions. The collaboration between Vicki and our team prior to the event allowed her to create and present a tailor-made learning experience for our leaders. She aligned her presentation to support areas of focus we were working on related to employee engagement. The tools and resources she provided fit perfectly with our efforts. Aside from a great presentation, Vicki worked with our Linkage committee to ensure the follow up “Action Plan” cards she handed out to the participants were used to keep her message alive in the future. Pre-event planning and post-event follow up allows her to rise to the top of the many speakers we have invited to our organization.

Phillip Waldmann
VP Supply Service & Leadership Training COO

Vicki Hess presented a full day program on employee engagement at our state-wide Leadership Conference. Almost 400 healthcare leaders and students attended and the feedback has been great. The participants found the program very engaging and the ideas were helpful, meaningful and useful. The ideas were easy to understand and easy to follow through on. One CNO reported that her leaders were able to look at engagement differently and how helpful that was. Vicki’s team was very easy to work with. The leaders who attended appreciated receiving a customized copy of Vicki’s book to take the ideas back home. We hope to invite Vicki back to speak at future conferences.

Mary Ann Allen, MSN, RN-BC
Coordinator, Center for Health Professions Life Long Learning
College of Nursing and Health Professions

Vicki Hess presented a half day program at our Management Rally. She and her team were very organized, thoughtful, and prepared, so that when Vicki presented she was able to zero in on some challenges unique to our industry and company. All of the leaders completed an evaluation form after the training and the feedback was very positive. They felt like that had gone to other trainings about engagement before, but Vicki’s training provided the tools and follow up that could make a difference. They loved the idea of creating shared responsibility for engagement with their teams. Vicki also included an action planning component and we are using that tool to initiate follow-up and keep the conversations going. We are recommending Vicki as a keynote speaker at our trade association as well.

Karen Shollenberger, Human Services Vice President

Vicki Hess recently presented a workshop for our about 80 employees in managerial and leadership positions. Prior to the engagement, she took the time to understand our organization and designed the program to meet our needs. Working with her team was a seamless experience and every detail was addressed before the workshop. The day of the program went off without a hitch and program participants provided excellent feedback about the content and its applicability to our environment. Vicki really knows employee engagement. She made the business case for employee engagement and provided practical tools to help our leaders make the changes they need.

Dan Durgin
AVP, Human Resources

Vicki Hess worked with our physician practice administrative and provider leaders at a recent Engagement Summit. She and her team were extremely organized and thorough in getting to know us. We can now better coach other vendors on preparation for working with us. Vicki delivered a dynamic presentation that was high energy and engaged our leaders. We appreciated having the ability to customize the copies of her book which we provided for everyone. Having our logo on the cover and the special Foreword on the inside make it more relevant. The best news is that the conversations about associate engagement have continued after the conference and her books can be seen on desks throughout the office. We are talking with Vicki about additional support she can offer and we look forward to working with her again in the future.

Dianne Wassall
Manager, Talent Development

We had our bi-annual leadership event at TGH yesterday and we had a fabulous speaker. Vicki Hess has written several books about Employee Engagement (6 Shortcuts to Employee Engagement was one). My favorite part of her presentation was that she started out by saying “Your employees do NOT CARE about employee engagement” and ended by having folks really work through and challenge some of their negative beliefs that keep us from getting better. She was fun, engaging, and high energy (she was on stage right after lunch!). She would be a great speaker for physicians, as well.

Kari Saddler
Organizational Development

We invited Vicki Hess to present at two of our regional Leadership Development Institutes. She was a great opening speaker, setting the right tone for the meeting. She really connected with our audience and got them thinking about employee engagement in a different way. The leaders who attended referred back to Vicki’s ideas as the meeting progressed so we knew the concepts were well received. The feedback after the session was very positive and I’m actively recommending Vicki as an external resource to my peers. She helped our leaders connect the dots so vital in creating an engaged workforce and culture, and for that we are happy with our time spent working together.

Katrina Greene
Director, Leadership & Organizational Development
HCA MidAmerica Division

We brought Vicki Hess in to be the keynote of day 2 of our national ACDIS conference in order to get our attendees’ energy levels back up and boy did she ever deliver. Vicki had the crowd moving, laughing, and talking to each other and left them with actionable strategies to turn the difficult “pows” of their daily struggles as clinical documentation specialists into “wows.” She certainly “wowed” the crowd and left them wanting more. Highly recommended!

Brian Murphy
Director, Association of Clinical Documentation Improvement Specialists

Vicki Hess was a keynote speaker at the Beacon Health System – Leadership Connection Day in May which included 360 leaders across the Health System.  Vicki’s remarks were inspiring, entertaining, and directly aligned with our strategic objectives for Associate Engagement and retention of associates.  Her book “6 Shortcuts to Employee Engagement” is also a wonderful resource our leaders can utilize to engage the associates at the highest level and create an environment of trust.  Our session has generated a lot of new energy with the engagement tools, as well as the Engagement Momentum Report.  Thank you to Vicki and her team for the smooth planning in advance of Leadership Connection Day and we are very grateful for the impact she has made at Beacon Health System.  I would recommend Vicki as speaker for healthcare leaders.

Steve Eller
Chief Human Resource Officer

Vicki Hess spoke at our Nashville HR Workshop and we were blown away by how well our attendee’s perceived her presentation. Vicki received all “very satisfied” reviews which we haven’t experienced at a Workshop in a long time. Because of this we knew we had to sign a multiple Workshop deal with Vicki where she agreed to come to several other events throughout the country for US.

Jody Piper
Event Logistics Coordinator

Vicki Hess spoke at the Adventist HealthCare Leadership Conference on Monday, May 2 in Bethesda, Maryland to a group of 350 attendees.  Vicki’s presentation on employee engagement was crisp, humorous, engaging and informative.  She held the group’s attention for two full hours and received a rousing standing ovation at the end!  She connected with an audience that was very diverse that represented a variety of jobs in a large health care organization.    We highly  recommend Vicki.  You won’t be disappointed!

Marta Brito Perez
Senior Vice President and Chief Human Resources Officer

See What Clients are Saying…