Vicki Hess, RN, is your go-to resource for positively impacting employee engagement in healthcare.
Her unique views on patient & employee engagement are evidence-based, relatable and real world. Organizations that implement Vicki’s ideas experience increased productivity, safety, quality, retention, client satisfaction, creativity and more.
As a keynote speaker, trainer, consultant and author of 4 books; Vicki inspires clients to take action by sharing high impact, easy to implement ideas that transform the way people work. As a cancer survivor and victim of a surgical mistake she brings the voice of the patient into her programs.
Vicki holds a BS (Nursing) from the University of Florida and a Master’s Degree in Human Resource Development from Towson University. She was an adjunct professor at Johns Hopkins University Graduate School of Business for five years.
Vicki is one of 250 women in the world to have earned the Certified Speaking Professional (CSP) designation…the speaking profession’s international standard for platform skill. She has been voted a TOP 5 Healthcare Speaker 4 years in a row by Speaking.com and in 2015, Vicki is recognized as a TOP 25 Speaker overall.
Vicki is the author of:
- 6 Shortcuts to Employee Engagement: Lead & Succeed in a Do-More-with-Less World (Business Edition & Healthcare Edition)
- SHIFT to Professional Paradise: 5 Steps to Less Stress, More Energy & Remarkable Results at Work
- The Nurse Manager’s Guide to Hiring, Firing & Inspiring (Sigma Theta Tau International, April 2010)
- 28-Day Professional Paradise Diary
She has also written for AONE Nurse Leader, American Nurse Today, Hospital & Health Network, Becker’s Hospital Review, NurseTogether.com and the Baltimore Business Journal.
To find out when Vicki will be in your area click here.