Leadership

In healthcare, employee engagement is a key driver of many important metrics (patient satisfaction, quality, safety, etc). Many leaders are feeling the crunch of uncertainty about the future of healthcare delivery, managing ongoing change, keeping employees engaged and finding a way to stay motivated themselves. This sampling of leadership topics is just the beginning of how Vicki works with those in a leadership role to create a climate of engagement, no matter what is happening externally.

Popular Leadership Topics

To schedule a complimentary call to talk about your leaders’ challenges, please click here.

Engagement, Every Step of the Way: Successfully Leading Change in a “Do More With Less” World

Imagine a workforce full of empowered employees and motivated managers who deliver outstanding service to internal and external customers, and provide exceptional quality and safety results. Sound too good to be true in these topsy-turvy times?

If you are looking for evidence-based strategies for moving your team, department, division or entire organization toward full engagement, then join Vicki Hess for this practical, interactive, real-world, workshop.

At the end of the program, leaders will be able to:

  • Role model a state of high engagement – with several specific ideas for re-energizing themselves.
  • Spread the engagement message to their team – with exercises to take back to staff.
  • Create a lasting culture of engagement – with an exercise that builds a broader view of organization-wide beliefs and mindsets.
Why Your Employee Engagement Scores Aren’t Improving and What You Can Do About It

Every day your goal as a healthcare leader is to lead an organization that delivers the highest quality, safest and most patient- and family-centered care. And the reality is you can’t do that without highly engaged leaders and staff. Many organizations are trying to improve engagement; few are successful because of 3 reasons. During this interactive, thought provoking program, Vicki shares proven ideas for overcoming these obstacles. Looking at engagement in a counterintuitive way creates powerful new opportunities for making long term change.

At the end of the program, leaders will be able to:

  • Identify unproductive beliefs and mindsets about engagement which are holding the organization back.
  • Create shared responsibility for engagement across all levels of staff.
  • Outline strategies to weave engagement into the culture of the organization
The Engagement Survey Results are In…Now What?

The engagement survey results are in and it’s time for the Action Plan Meeting with the team. How can you make this year’s meeting less of a “check the box” event and more meaningful to everyone who participates? How can you create shared responsibility without sounding like you’re trying to pass the buck to others?

Join Vicki Hess and your peers for this 2-hour workshop to learn proven strategies for changing the conversation (and follow-up) about the engagement survey results. At the end of the session, you’ll be able to:

  • Describe the powerful effects that beliefs and mindsets have on actions and outcomes as it relates to employee engagement.
  • Identify unproductive beliefs and mindsets about engagement that are holding you and your team back.
  • Change the way you talk about engagement survey results with a focus on finding more joy in the service to others as the core reason for investing time, energy & improvement.
  • Boost shared responsibility for engagement to include the employee’s individual commitment.
  • Share proven strategies to keep the momentum going between the results meeting and the next survey.
Employee Engagement for the New Care Model: Straight Talk for Uncertain Times

Employee engagement is all the rage these days. As a leader you likely know the benefits and see the downside when engagement falls short. Unfortunately, many employees feel like employee engagement is management code for trying to get more work out of them and there’s push back all the way around.

Add to that the fact that healthcare leaders are being asked to do-more-with-less and can’t possibly succeed without fully engaged employees.  It’s a quandary that’s showing up in lower than desired employee engagement and patient satisfaction scores, quality measures and more. What can you do in your leadership role to create shared ownership and commitment around engagement?

At the end of the session, leaders will be able to:

  • Demystify employee engagement and talk about it in terms that everyone relates to.
  • Describe the three critical components necessary for engagement to succeed.
  • Understand the key drivers for engagement in healthcare and how to positively influence them.
  • Share proven strategies to weave the engagement “thread” throughout your current projects.
Employee Engagement & Your Employer Brand: You Can’t Have One Without the Other

When it comes to recruitment and retention, having a compelling employer brand is critical. Beyond the external brand that you promote and advertise to your potential residents and patients, this internal brand helps you hire and retain your staff. What kinds of comments are written about your organization on social media or on internet rating sites? Would your employees happily recommend your facility to their friend or neighbor as a “Great Place to Work?”

During this keynote, Vicki Hess, RN, Top 5 Healthcare Speaker, shares the connection between employee engagement and your employer brand. You’ll receive proven ideas for what leaders can do at a strategic and tactical level to positively impact how the workplace is seen by those who work there and those you would like to have join your team. Learn the key elements of improving and sustaining engagement to create a compelling employer brand.

To schedule a complimentary call to talk about your leaders’ challenges, please click here.