Benefits of Employee Engagement:

Why You Should Care

Are you an individual contributor in your healthcare organization or are you a manager or director-level leader? No matter what your role is in the organization, one thing is clear: The benefits of employee engagement are far-reaching, and there are MANY reasons why you should care about it.

What are the benefits of employee engagement? Increased engagement drives virtually every key metric in healthcare: patient and family satisfaction, teamwork within and between departments, patient clinical outcomes, quality, safety, productivity and efficiency.

Ultimately, how well you do your job and whether you do so with passion, energy and effort directly impacts key metrics. Employees at all levels who are satisfied, energized and productive – leaders and team members who are personally reaping the benefits of employee engagement – actively help the organization meet its objectives including quality, patient care and financial goals.

Why is engagement important in your healthcare organization? As noted above, the benefits of employee engagement are far-reaching. I believe that when employees arrive at the job, they want to be satisfied, energized and productive.

So what are the benefits of employee engagement? Why should you care? Here are the compelling reasons:

  1. Employee engagement is good for patients and their families.
  2. Employee engagement is good for the organization.
  3. Employee engagement is good for employees.

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There are many benefits of employee engagement, but there is a hitch…

Here’s the problem: Not one employee on your team wakes up, hits the alarm clock and says; “I can’t wait to go to work and be engaged today.” Because you know what? “The Benefits of Employee Engagement” is a made-up management phrase. Did you know that according to an Account Temps survey, employee engagement is one of the top 20 most hated management words right now?

Here’s what employees say when leaders talk about the benefits of employee engagement: “It’s just my manager telling me they want me to do more with less.” So that’s the problem. Leaders meet with the team and share statistics from the latest employee engagement survey report, and you know what the employees say? “We’re going to write down good answers next year, so we don’t have to do this dumb action plan thing again. Nothing ever changes!” If you’re a leader talking about the benefits of employee engagement, have you heard those types of statements? If you’re a team member, have you said something along that line?

We’ve got to stop talking about “the benefits employee engagement” for the organization. Here’s why…

We’ve got to stop talking about the benefits of employee engagement as if employees care about it, because they don’t. They see it as something extra that leaders want from them: more productivity, better this, higher levels of that. Over time, messages like “the benefits of employee engagement” just becomes buzzing in their heads.

If you’re a leader, here’s what I want you to think about: What are the personal benefits to your staff members when they are engaged at work? If you’re an individual team member, what are the personal benefits to YOU when you are truly engaged in your job?

There actually are benefits of employee engagement – here’s the list of answers I typically hear:

  • More personal opportunities for growth
  • Better relationships inside and outside of work
  • Increased happiness, meaning, and energy
  • Sleeping better at night
  • Less stress
  • Better health

And the list goes on.

So, let’s stop talking about “the benefits of employee engagement” for the organization and change the focus to Professional Paradise for every individual.

When employees reap ALL the true benefits of employee engagement, then everyone they encounter benefits as well. It’s the ultimate win/win situation. The individual is engaged, patients are satisfied and the organization prospers.

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