Leadership Programs
During the COVID-19 pandemic, employee engagement is more important than ever since it is a key driver of most of the important metrics you measure including patient satisfaction, quality and safety. Many leaders are feeling the crunch of uncertainty about the future of healthcare delivery, managing ongoing change, keeping employees engaged and finding a way to stay motivated themselves.
This sampling of leadership programs (offered virtually or in-person) is just the beginning of how I work with those in a leadership role to create a climate of engagement, no matter what is happening externally.
Popular Leadership Programs
- Stress, Burnout & Trauma: Picking up the Pieces After a Pandemic
- SURFing the Waves of Uncertainty & Change to Sustain Engagement
- Shortcuts to Employee Engagement: Successfully Leading Your Team in Stormy & Uncertain Times
- The Journey to Joy for Leaders: Shortcuts to Personal & Team Engagement
Stress, Burnout & Trauma: Picking Up the Pieces After a Pandemic
Healthcare leaders are struggling with employee engagement. Some employees are overworked and exhausted while others are feeling undervalued and neglected. Levels of stress and burnout are exceeding those we’ve seen in the past. The stakes are higher than ever as organizations grapple with financial challenges and fear. During this interactive, engaging program, healthcare leaders learn counterintuitive ideas for sustaining engagement.
A Certified Trauma Professional, author and nurse, Vicki Hess brings a fresh perspective to the management of stress, trauma and burnout. Using concepts from her new book, SHIFT to Professional Paradise in Stormy & Uncertain Times, she shares out-of-the-box ideas for leaders to use to help pick up the pieces and move forward. Participants walk away with practical, proven tools to support their team now and in the future.
At the end of this session, healthcare leaders are able to:
- Define the differences between stress, burnout & trauma.
- Tap into their own empathy to support others.
- List new ways to communicate with staff to bridge the engagement gap.
SURFing the Waves of Uncertainty & Change to Sustain Engagement
Healthcare & HR leaders are reporting that they are worried about keeping engagement levels high with all the uncertainty and change in our world. What are your leaders doing every day to positively impact their own engagement and that of others?
At the end of the virtual or in-person program, leaders are able to:
- Share 4 easy to implement, real-world strategies to sustain engagement.
- Reconnect to important elements of influencing engagement through their actions.
Shortcuts to Employee Engagement: Successfully Leading Your Team in Stormy & Uncertain Times
Imagine a workforce full of empowered employees and motivated managers who deliver outstanding service to internal and external customers, and provide exceptional quality and safety results. Sound too good to be true in these topsy‐turvy times?
If you are looking for evidence‐based strategies for moving your team, department, division or entire organization toward full engagement, then join Vicki Hess for this practical, interactive, real‐world workshop.
At the end of the virtual or in-person program, leaders are able to:
- Role model a state of high engagement – with several specific ideas for re‐energizing themselves.
- Spread the engagement message to their team – with exercises to take back to staff.
- Create a lasting culture of engagement – with an exercise that builds a broader view of organization‐wide beliefs and mindsets.
The Journey to Joy for Leaders: Shortcuts to Personal & Team Engagement
What are you and the members of your team doing to connect to joy at work? Does it feel more and more challenging with all that’s happening in healthcare today?
The Institute for Healthcare Improvement (IHI) doesn’t think so. In 2017, the group wrote a white paper entitled IHI Framework for Improving Joy in Work. Unfortunately, finding joy in healthcare sounds like a lofty aspiration when you’re managing teams who are handling complex patients, complicated budgets or complaining stakeholders.
Here’s the great news. In 2008, Vicki Hess, RN, stood ahead of the curve when she wrote SHIFT to Professional Paradise: 5 Steps to Less Stress, More Energy & Remarkable Results at Work. In her programs, Vicki shares wisdom from her 3 books and provides proven tools for healthcare professionals to find their own joy and become more resilient.
Vicki has worked with thousands of healthcare leaders and staff across the country. She knows what joy in work looks like and what produces it. During her keynote, you’ll discover new beliefs and mindsets that promise to drive positive actions and joyful & resilient outcomes.
At the end of this virtual or in-person program, healthcare leaders are able to:
- Describe how finding and connecting to what makes people satisfied, energized & productive at work leads to more joy.
- Explain the shared elements of responsibility when it comes to finding & choosing joy.
- Share 3 ideas for how to connect team members with their own joy.