Hiring Firing Inspiring:

Real Solutions for Busy Nurse Managers

Nurse Managers…
Does this To-Do List sound familiar?

  • Create and manage the budget while lowering expenses.
  • Hire new staff, improve employee engagement, conduct performance appraisals, and discipline staff
  • Improve patient safety and satisfaction, decrease errors, and eliminate “never” events
  • Stay on top of clinical advances
  • Learn new technology
  • Do it all with 24-hour accountability

As a nurse manager sandwiched between frontline nurses and executive management, your job isn’t easy. The Nurse Manager’s Guide to Hiring, Firing & Inspiring by Vicki Hess, RN, MS, CSP, is loaded with:

  • Tools, steps, stories, and employee engagement models to streamline your to-do list
  • Real world ideas for overcoming real world challenges
  • Proven strategies for hiring the right person for the right job
  • Simple techniques inspiring current staff members

Timesaver Tools

Looking for specific ideas for increasing your productivity and decreasing your stress? CLICK HERE to access one of the 24 Timesaver Tools from the book!


“I’m a new manager, and the book was a wonderful tool in interviewing for my Assistant Unit Manger. The interview panel loved the structured questions, and being able to rate the answers. I’ve already recommended the book to my co-workers. Thank you so much for the great resource!”

Tina Biberdorf, RN,BSN,CCRN
Critical Care and Step-down Unit Manager
San Juan Regional Medical Center

Increase your department’s productivity and decrease your stress…click here to order your copy now.

Executives Share Their Thoughts…

“Nurse leaders have the toughest job in the world. In the midst of countless other responsibilities they must hire the right people, get them engaged and aligned, and move low performers up or out. Vicki Hess understands that when leaders get this part of the job right, many other problems resolve themselves. Her book makes their lives easier. The Nurse Managers Guide to Hiring, Firing & Inspiring lays out a practical, workable system for building the kind of team that gets excellent results – over and over again.”

Quint Studer, CEO of Studer Group
Author of Straight A Leadership: Alignment, Action, Accountability.

“Vicki Hess has nailed it when it comes to dealing with people. She makes hiring and developing a top notch staff, one of the most daunting challenges for any nurse manager, look easy. Clearly a firm believer in getting it right from the beginning, she provides clear steps to hiring without a hitch, followed by a healthy dose of on boarding, coaching and development, open communication, and relationship building. And when saying good-bye is a reality, she brings maturity and dignity to the process. You will be growing your staff with the attention and pride you would give to a finely tended garden. The ultimate self-help guide to those who work best when they work effectively through others.”

Nancy M. Valentine, RN, PhD, MPH, FAAN, FNAP
Senior Vice President and Chief Nursing Officer
Main Line Health, Bryn Mawr, Pennsylvania

“At long last a practical, down to earth, step-by-step guide to hiring and keeping top talent. Not only will Hess’s book enhance any manager’s practice, it has the potential to positively impact the entire nursing management culture. A must read for managers at every level.”

Jeanette Ives Erickson, RN, MS, FAAN
Senior Vice President for Patient Care Services and Chief Nurse Executive
Massachusetts General Hospital, Boston, Massachusetts

To order your book now just click here.

“Chief nursing officers understand that the nurse manager is vital to the success of the nursing division and thus the organization overall. The unit focus, morale, attitude, commitment, teamwork, and patient outcomes will flow from the skills and leadership of the nurse manager. Vicki Hess’ book provides a practical and readable roadmap for ensuring any nurse manager has the knowledge and tools to create a work environment that will attract and retain quality bedside leaders—a Magnet work environment. Enjoy and embrace the pearls of wisdom.”

Beth Houser, RN, DNSc, FNP, NEA-BC
Chief Nursing Officer
Baylor Regional Medical Center, Grapevine, Texas
Co-author, Pivotal Moments in Nursing, volumes I and II and Words of Wisdom From Pivotal Nurse Leaders

“Some of the most important work that successful nurse managers do involves getting the right people on the team, inspiring them to great achievements, and working constructively with the people who are not able to achieve stated goals. The Nurse Manager’s Guide to Hiring, Firing & Inspiring offers excellent content and concrete how-to advice that is readily applicable to the work of every nurse manager. Vicki Hess has made a difficult role more clear and understandable for the new as well as the experienced with this lively and instructive guide. This is a book that should be on every nurse manager’s shelf.”

Karlene M. Kerfoot, PhD, RN, NEA-BC, FAAN
Vice President and Chief Clinical Officer
Aurora Health Care, Milwaukee, Wisconsin

To order your book now just click here.