Blog

July is our anniversary month and we're happy to be celebrating 16 years in business. How sweet it...

Meet Karen. When she waited on my husband and me at the vision center she was marvelous. She...

It's logical that patients have a more positive experience when employees are engaged in their work. According to...

In our house, April means that it’s time for Spring Cleaning. I love that cathartic feeling when I...

You might be wondering why I brought my sweaty self to this month's post. It's because I had...

Recently, at a leadership workshop where I was presenting a program on engagement, we were talking about the...

Everyone is looking for the magic bullet when it comes to improving employee engagement. Most healthcare leaders agree...

Happy New Year! To start out 2017, I’d like you to think about the answer to the question...

Today I’m sharing a guest post from my son Brian Hess who lives and works in Manhattan (that's...

Every executive leader in healthcare has a vested interest in improving employee engagement – whether he or she...

Many leaders are looking for the secret to engaging millennial employees (those born early 1980’s to early 2000’s)....

I'm excited to introduce you to Dawn Osterling, a Director at Hanover Hospital. I received a big envelope...